The Private Duty Home Care Advisory Board is made of some of the most experienced and talented leaders in the private duty community. Each of our Advisory board members is committed to the mission and vision of the organization and ensuring our members are well represented and receive the tools, support, and resources you need to provide the highest quality and caliber care and services to your clients and families.
In our reccurring Advisory Board Profile series, we invite you to get to know our advisory board members better through a short Q&A interview, and learn more about why they choose to dedicate their professional lives to the private duty home care community.
This week, we have the pleasure of sharing a little more with you about Melissa Kalinowski, Vice President Corridor Group.
Melissa, tell me about how you would describe what you do to someone you just met.
I lead Corridor’s Coding Services business line, a global operation and cross-functional team of highly experienced clinicians and operations experts delivering tech-enabled coding and documentation review services to home health & hospice organizations across the country.
Tell me about how you ended up working in private duty home care. How did your professional journey bring you to where you are today?
I actually don’t work directly in private duty home care. Although my current profession is centered around home health and hospice, our education service line works with private duty policy and state specific policy, which is expanding our reach & strengthening our knowledge in this market.
Why choose private duty home care? Why not something else, or some other part of home care?
I wanted to be part of private duty home care to get further exposed to the needs of the clients & industry and leverage Corridor’s platform as a way to reach audiences that cross private duty, home health and hospice agencies.
What do you find to be the most rewarding about your job?
Being able to solve our client’s coding services problems regardless of their size, EMR, staff capabilities, etc. is most rewarding because it allows our clients to focus on providing excellent patient care while we take care of their business needs.
Conversely, what do you find to be most challenging?
The most challenging aspect of the job is recognizing that not all client partnerships work out. While it is very few and far between, working with a client & realizing we aren’t the most compatible, is something that we agree to disagree in order to move forward. We want to do what’s right for both organizations.
What do you most look forward to professionally in private duty home care? Why?
I look forward to working with the Private Duty Home Care at NAHC advisory board members. They are a dedicated team, who has a wealth of knowledge to share with the Private duty home care industry.
What is the one thing that keeps you up at night professionally?
Being able to continue to anticipate our client’s needs and finding innovative solutions that broadens our reach within the post-acute care industry.
What made you first get involved with private duty home care at NAHC?
I have several Corridor colleagues that are NAHC board and committee members and thought this was a great way to get involved and see what parallels I can draw from & how I can contribute to this group.
What would you say to someone considering becoming a Private Duty Home Care at NAHC member?
This group is very welcoming and always open to ideas and feedback. Their passion about the industry and willingness to advocate on behalf of the industry is apparent.
What would you say to someone who was considering a career in private duty home care?
Maintaining various degrees of independence in a person’s home is a top priority for most people and being a contributor to that longevity of lifestyle is rewarding.
On behalf of everyone at the National Association for Home Care and Hospice, we thank Melissa for her detailed and candid responses. We are honored to have her as a distinguished member of the PD Advisory Board and thank her for her dedication, commitment, and passion to the Private Duty home care community.