We Need Your Help with this Home Care Pulse Study

As you probably know, each year, Home Care Pulse performs the largest annual study on the private duty home care industry and publishes the results in the Home Care Benchmarking Study. This year’s Study will be the most comprehensive and useful yet; the data is used by home care agencies and other organizations around the country to make better business decisions.

However, it relies on agencies like you to participate in the survey that supplies the data.

It’s our hope that you’ll take this year’s online survey and take advantage of the great rewards for participating. If you participate in the Study before the end of February, you can qualify for extra discounts on the Study as an early bird survey participant.

Visit https://benchmarking.homecarepulse.com/participate to take the survey and learn more about rewards and what’s new in this year’s Study. The survey is now open and closes on March 31st.

Don’t Forget – All the Education at the 2021 Winter Leadership Summit Can Be Yours

The 2021 Winter Leadership Summit was a blast. Attendance far exceeded our goals and the media wrote more than a few articles featuring the content at the conference. (For just a taste of that coverage, see HERE and HERE and HERE and HERE.)

If you missed the Leadership Summit, you can still get access to 100 percent of the content from the conference. GO HERE to learn more about the Summit, download the program guide, and by registering for the Summit, you’ll get complete access to all the education. You don’t have to misss a thing and the price cannot be beat.

As a reminder, have a look at the incredible education at the Winter Leadership Summit. You won’t find private duty content like this anywhere else and you get it from Private Duty Home Care at NAHC for just $99 if you’re a member! All of this is still available to you on demand; watch it when you want it from the comfort of your home or office. If you registered for the conference before, make sure you didn’t miss anything you wanted to see. If you didn’t register, we encourage you to do so now. Why? The reasons are all below. Read on.

Continue reading “Don’t Forget – All the Education at the 2021 Winter Leadership Summit Can Be Yours”

March 2021 Home Care Pulse Data Point: Billing Rates

Billing Rates – whether you’re a new agency owner or you’ve been in business for twenty years, you’re at risk of either leaving money on the table or charging too much unless you’re continually evaluating your billing rates and following an intentional, informed strategy. There’s no single way to decide on the right rates, but there are guiding principles and steps to help you. Here’s the process we recommend using to decide how much you should charge your clients for home care services:

  1. Use rate benchmarking and market research to get a baseline
  2. Consider your long-term strategy and positioning in the market
  3. Work backwards to set prices based on your goals and forecasted expenses

To learn more, check out: How Much Should Your Home Care Agency Be Charging Clients?

2021 Home Care Growth Summit is a Must-Attend Event & We’ve Got a Discount Code Just for NAHC Members

Have you registered for the 2021 Home Care Growth Summit yet? It’s a three-day, virtual summit put on by our friends at Home Care Pulse, and we’re excited to be part of the event. Private Duty Home Care at NAHC’s Executive Director Emilie Bartolucci will be discussing the topic of Understanding Caregivers, and we hope you’ll join us too.

Here are some of the other sessions to be excited for:

  • Marketing Budgets for $2M+ Agencies with corecubed
  • How to Avoid Lawsuits with Angelo Spinola, from Littler
  • Startup to Success – How to Grow a Startup with up-and-coming leader Qiana James
  • Best Practices for Hiring with Adam Robinson, CEO of Hireology
  • Scheduler Success as a Retention Driver with Linda Leekley from Home Care Pulse
  • Recruitment & Retention Roundtable with 3 top CEOs

Use our exclusive discount code nahc21 to lower the price from $99 to $49 for general admission and $199 to $99 for premium admission when you register for the event. You can view details about the event and get your tickets here.

Learn More & Register

We hope you’ll join us at the 2021 Home Care Growth Summit!

NAHC’s Dombi: Home Care Opportunities Are on the Rise, Despite Ongoing Operational Challenges

Home care agencies have been through a turbulent year. But they’re coming out of it under a new light from the perspective of clients and potential partners.

That spotlight continues to grow brighter with each passing day, too, though COVID-19 cases within home care have fluctuated as of late. Far more agencies are dealing with COVID-19 patients now than early on, according to National Association for Home Care & Hospice (NAHC) data.

Overall, close to 10% of all home care admissions are currently tied to the virus, reports NAHC, which shared those figures during a Tuesday virtual event.

READ MORE

Please Participate in the Home Care Pulse Study

As you probably know, each year, Home Care Pulse performs the largest annual study on the private duty home care industry and publishes the results in the Home Care Benchmarking Study. This year’s Study will be the most comprehensive and useful yet; the data is used by home care agencies and other organizations around the country to make better business decisions.

However, it relies on agencies like you to participate in the survey that supplies the data.

It’s our hope that you’ll take this year’s online survey and take advantage of the great rewards for participating. If you participate in the Study before the end of February, you can qualify for extra discounts on the Study as an early bird survey participant.

Visit https://benchmarking.homecarepulse.com/participate to take the survey and learn more about rewards and what’s new in this year’s Study. The survey is now open and closes on March 31st.

Private Duty Home Care at NAHC Data Subcommittee: Your Feedback is Needed!

  • Please share your feedback by close of business on March 5, 2021 by emailing ERB@NAHC.ORG

The Private Duty Home Care at NAHC Advisory Board has maintained a diverse subcommittee of advisory board members and private duty home care leaders for the past several years charged with discussing and finding innovative ways to answer questions with the use of data. Recently, the subcommittee been discussing the possible ways in which quality of care can be measured across private duty home care providers in a consistent way.

The Private Duty Home Care at NAHC Advisory Board has maintained a diverse subcommittee of advisory board members and private duty home care leaders for the past several years charged with discussing and finding innovative ways to answer questions with the use of data. Recently, the subcommittee been discussing the possible ways in which quality of care can be measured across private duty home care providers in a consistent way. This is an important but complex question given the different and varied types of care and services being provided the private duty community. We now have agencies focusing on providing personal care services, some who are more focused on private duty nursing, others who are primarily working with pediatric patients, and even still those who might be providing a blended version of care and services or have diversified business service lines.

In the home health care and hospice worlds, quality of care and service is measured in a standardized way with data being reviewed and analyzed from a central repository with standardized instruments of measurement. However, an overarching, qualitative data set for private home care providers does not yet exist in a cohesive manner. The data subcommittee is exploring ways in which we as an industry might be able to create a standard set of measures across the private duty home care that was created by providers and for providers in this space that would be beneficial to business growth, operational practice, and quality.

Goal(s)

In the short-term, the subcommittee, in partnership with a number of our affiliates and busines partners, has an initial but loft goal of creating and designing a standard set of measures that can be applied across the private duty home care industry to illustrate quality of care and services and patient outcomes. These measures would be benchmarkable and allow those within the industry to “speak the same standard language” when discussing quality as it relates to other providers in the same space.

From a long-term lens, the subcommittee is hoping that a well-defined and accepted set of quality and measures could help to establish performance standards within the industry and create a common language for quality and service when speaking to referral sources, payor sources, and even consumers.  Feedback NeededTo begin to determine what measures are meaningful, as well as whether the data needed to establish base-line performance on these measures is possible, the subcommittee is seeking your feedback, as members, on the following:

• From your perspective, what are 3-5 measures (quantitative) you feel are most important to demonstrate quality care and service delivery in private duty home care?

• How do you currently measure these aspects?

• Why do you feel each is important?

Note: Please share your feedback by close of business on March 5, 2021 by emailing ERB@NAHC.ORG

Your feedback and insights will be utilized to help inform next steps and to help the subcommittee better understand which data points might be most important to the industry as a whole and whether or not we have the capability or need to build the capability to measure successfully across the private duty home care community.

Inaugural Winter Leadership Summit Was a Huge Success!

The 2021 Winter Leadership Summit on Tuesday, February 23 was a huge success and thanks to everyone who taught, organized, and attended the virtual conference. The Summit featured the leading private duty home care experts and thought leaders from around the country sharing best practices and inside information you could not get anywhere else. To have so much experience and insight in one place for an entire day has surely bolstered the entire private duty home care community.

Attendance at the Summit vastly outperformed our goals and even our best expectations, so we greatly appreciate everyone who took time from their busy schedule to take part in this unique event. We believe this is just the beginning of an important new part of the calendar for private duty home care professionals. We urge you to stay involved in Private Duty Home Care at NAHC and to let us know what you liked about the Summit and where you think we could improve. With your help, the next Winter Leadership Summit will be even better.

If you missed the Leadership Summit, you can still get access to 100 percent of the content from the conference. GO HERE to learn more about the Summit, download the program guide, and by registering for the Summit, you’ll get complete access to all the education. You don’t have to misss a thing and the price cannot be beat.

Please Participate in the Home Care Pulse Study

As you probably know, each year, Home Care Pulse performs the largest annual study on the private duty home care industry and publishes the results in the Home Care Benchmarking Study. This year’s Study will be the most comprehensive and useful yet; the data is used by home care agencies and other organizations around the country to make better business decisions.

However, it relies on agencies like you to participate in the survey that supplies the data.

It’s our hope that you’ll take this year’s online survey and take advantage of the great rewards for participating. If you participate in the Study before the end of February, you can qualify for extra discounts on the Study as an early bird survey participant.

Visit https://benchmarking.homecarepulse.com/participate to take the survey and learn more about rewards and what’s new in this year’s Study. The survey is now open and closes on March 31st.

February 2021 Private Duty Data Point, part 2: Office Staff Benefits

Office Staff Benefits – While business owners are rightly wary of paying too much, paying office staff a little more is typically an investment that pays itself back through returns across multiple channels: better client experiences, faster agency growth, smoother operations, lower caregiver turnover, and better sleep for you. Extra cash can be hard to come by in a home care agency, especially in the age of COVID, but the bottom line is clear: paying your staff enough to retain them is worth the investment.

Continue reading “February 2021 Private Duty Data Point, part 2: Office Staff Benefits”