Home Care Agencies in 2021 Saw Client Turnover Spike, Caregiver Churn Stay Flat

Home care agencies saw client turnover spike in 2021, though not necessarily for negative reasons. Operators at the same time saw caregiver churn remain mostly flat, despite the ongoing labor pressures associated with the COVID-19 pandemic.

That’s according to preliminary data from Home Care Pulse’s annual benchmarking study. Executives from the Idaho-based firm previewed these and other insights Tuesday during its Home Care Growth Summit.

“When you get the study here in a couple months, these trends could slightly change,” Home Care Pulse President Todd Austin said. “But we do feel like there’s a large enough sample size to put an early trend to them.”

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