As the COVID-19 pandemic continues, there continues to be a focus on keeping our aging population in the home. As an industry, we’re maturing and need to continue to use solid data when pursing and working with professional referral and payer sources.
In home care in 2021, every agency should be tracking (1) hospital readmissions (2) ER visits (3) client falls (4) Client NPS Scores (5) Caregiver eNPS Scores to not only track outcomes at your agency, but show the value we add to the entire continuum of care.
Additional Resource: Why Your Home Care Agency Needs to Track Hospital Readmission Rates in 2021