New Webinar: Taking Quality Seriously in Private Duty: No Customer Left Behind

  • Tuesday, February 8, 2022
  • 2:00 – 3:00 PM Eastern
  • Free to NAHC members!

This webinar is private duty education that was originally scheduled to be presented at the Private Duty Home Care at NAHC Leadership Summit in February 2022. That meeting was canceled due to the ongoing public health emergency, but the content is vital so NAHC will be presenting it to you as webinars, all of which are free to NAHC members.

Quality Assurance and Performance Improvement (QAPI) is often treated as a chore we must “check off the list” to remain in compliance with regulations, but it’s much more than that. Every successful organization in the world uses some version of QAPI as a measuring tool to continue to adapt in an ever-changing environment.

Just because you don’t bill medical insurance doesn’t mean that QAPI is less important than it is for home health and hospice. Private Duty agencies have a different, and in some ways deeper, obligation to their clientele than medical providers. You’re in their homes for extended periods of time, and become involved in many areas of their lives, including their general well-being.

In this session you will learn how analyzing QA information and applying improved performance measures to the whole spectrum of service will not only enhance the quality of care you provide, but foster loyalty amongst your clients and employees.


  • Candyce Slusher, Owner, Slusher Consulting


  • Free to Members
    $99 for Nonmembers

Sponsored by Generations Homecare System