The Private Duty Home Care at NAHC Advisory Board has maintained a diverse subcommittee of advisory board members and private duty home care leaders for the past several years charged with discussing and finding innovative ways to answer questions with the use of data. Recently, the subcommittee been discussing the possible ways in which quality of care can be measured across private duty home care providers in a consistent way.
This is an important but complex question given the different and varied types of care and services being provided by the private duty community. We now have agencies focusing on providing personal care services, some who are more focused on private duty nursing, others who are primarily working with pediatric patients, and even still those who might be providing a blended version of care and services or have diversified business service lines.
In the home health care and hospice worlds, quality of care and service is measured in a standardized way with data being reviewed and analyzed from a central repository with standardized instruments of measurement. However, an overarching, qualitative data set for private home care providers does not yet exist in a cohesive manner. The data subcommittee is exploring ways in which we as an industry might be able to create a standard set of measures across the private duty home care that was created by providers and for providers in this space that would be beneficial to business growth, operational practice, and quality goals.
In the short-term, the subcommittee, in partnership with a number of our affiliates and busines partners, has an initial but lofty goal of creating and designing a standard set of measures that can be applied across the private duty home care industry to illustrate quality of care and services and patient outcomes. These measures would be benchmarkable and allow those within the industry to “speak the same standard language” when discussing quality as it relates to other providers in the same space. For the long term, the subcommittee is hoping that a well-defined and accepted set of quality and measures could help to establish performance standards within the industry and create a common language for quality and service when speaking to referral sources, payor sources, and even consumers.