Hospice Provider Preview Reports and CAHPS Hospice Survey Update

PROVIDER PREVIEW REPORTS Hospice data in Care Compare will be refreshed in November.  Hospices can now access the Provider Preview Reports for this refresh via the Certification and Survey Provider Enhanced Reports (CASPER) application. Once released in CASPER, providers will have 30 days during which to review their quality measure results.  Although the actual “preview…

CMS Sets Hospice Payment Update at 3.8 Percent FY2023

  • Finalizes Mitigation Policy for Significant Wage Index Losses
  • Responds to Comments on the Hospice Quality Reporting Program, Special Focus Program, and Requests for Information
  • Look for a NAHC webinar on the FY2023 Hospice Payment Update in the coming days!

On Wednesday, July 27, 2022, the Centers for Medicare & Medicaid Services (CMS) issued Medicare Program; FY 2023 Hospice Wage Index and Payment Rate Update and Hospice Quality Reporting Requirements, a final rule governing hospice payment and other policies for fiscal year (FY) 2023. The final rule acknowledges higher inflationary trends and their anticipated impact on prices over the coming months and finalizes a 3.8 percent update for hospice payments for FY2023, a significant increase over the proposed update.

In response to the proposed rule earlier this year, NAHC and other hospice stakeholders expressed serious concern that the proposed payment update of 2.7 percent was grossly inadequate when considering the dramatic increases in costs experienced by hospices (and other providers) given the ongoing COVID-19 Public Health Emergency (PHE) and record-breaking growth in inflation over recent months.

The rule also finalizes CMS’ proposal to impose a 5 percent cap on wage index losses from one year to the next to mitigate the negative impact that can result from wage index changes.

“While we believe the 3.8 percent update will be helpful in addressing the financial pressures hospices are experiencing, we have continuing concerns that it will not fully address current cost inflation and will seek support for further increases that would cover the increasing labor and other costs affecting hospice providers,” said NAHC President William A. Dombi, in response to the release of the rule. “We also fully support CMS’ actions to finalize the 5 percent cap on wage index decreases from one year to the next but are disappointed that CMS did not address the significant reductions that affected many hospices in 2022 that are not remedied by a prospective application of the cap at this point.”

 In addition to payment related provisions, CMS responded to comments on the hospice quality reporting program, the special focus program that is part of hospice survey reforms and requests for information on health equity and advancing health information exchange.  Below is a summary of the final rule.

FY2023 Hospice Wage Index

As has historically been the case, CMS will utilize the FY2023 pre-floor, pre-reclassified wage index for hospital cost reporting periods beginning on or after October 1, 2018, and before October 1, 2019 (FY 2019 cost report data), for hospice providers. The wage index value will be applied to the labor portion of the hospice payment rate based on the geographic area in which the beneficiary resides when receiving Routine Home Care (RHC) or Continuous Home Care (CHC) and based on the geographic location of the facility for beneficiaries receiving General Inpatient Care (GIP) or Inpatient Respite Care (IRC).

The hospice wage index applicable for FY2023 is available on the CMS website HERE.

Permanent Cap on Wage Index Decreases

As part of the proposed FY2023 hospice payment rule, CMS proposed a permanent approach to smooth year-to-year changes in providers’ wage indexes by placing a 5 percent cap on all wage index decreases for FY2023 and in future years, regardless of the reason for the decrease. Under this change, a geographic area’s wage index would not be less than 95 percent of its wage index calculated in the prior FY.

CMS further proposed that if a geographic area’s prior FY wage index is calculated based on the 5 percent cap, then the following year’s wage index would not be less than 95 percent of the geographic area’s capped wage index in the prior FY. The five percent cap will be implemented in a budget neutral manner and would be applied after the application of the hospice wage index floor.  If there is a five percent decrease from the previous FY’s wage index value after the application of the hospice wage index floor, then the five percent cap on wage index decreases would also be applied.

While NAHC and others suggested that CMS should examine other options for their potential impact – such as a lower cap value – and that CMS should also consider applying the five percent cap retroactive to FY2022 for those providers who had wage index reductions in FY2022 that exceeded five percent, CMS indicated it will finalize its proposed five percent cap on wage index reductions from year to year beginning October 1, 2022, for hospice providers, and will not implement other recommendations made as part of the rulemaking process.  CMS indicated it intends to examine the effects of this policy on an ongoing basis in the future in order to assess its appropriateness.

FY2023 Hospice Payment Update Jumps to 3.8 Percent

As part of the proposed FY2023 hospice payment rule, CMS projected a net payment update of 2.7 percent for hospices based on an estimated inpatient hospital market basket update of 3.1 percent less a productivity adjustment estimated at 0.4 percentage point.  In developing the final hospice payment rule, CMS utilized more recent data — IHS Global Inc.’s second quarter 2022 forecast with historical data through the first quarter of 2022 – that resulted in a final hospital market basket update of 4.1 percent.

As required by law, CMS must reduce the payment update by a productivity adjustment, which is now calculated to be 0.3 percentage point.  As a result, the final hospice payment update for FY2023 will be 3.8 percent, a significant increase over the proposed 2.7 percent update.

NAHC and other stakeholders provided comments on the proposed 2.7 percent update that conveyed great concerns regarding the financial strains being experienced by hospice providers in the current environment given the ongoing increased costs related to the PHE and the impact of inflation. As part of the final rule CMS acknowledges that the “recent higher inflationary trends have impacted the outlook for price growth over the next several quarters” and that CMS “now ha[s] an updated forecast of the price proxies underlying the market basket that incorporates more recent historical data and reflects a revised outlook”.

CMS notes that the 4.1 percent market basket update for hospitals that is used as the basis for the hospice update is the highest market basket update implemented in an inpatient hospital final rule going back to FY1998.

FY2023 Hospice Payment Rates

Following are the proposed and final hospice payment rates based on the proposed and final payment update percentages referenced above.  The rates must be further adjusted by the wage index values to determine the rates a hospice will receive.

FY2023 HOSPICE RHC PAYMENT RATES**

FY2022 Payment Rates FY2023 Proposed Hospice Update Proposed FY2023 Payment Rates FY 2023 FINAL Hospice Update FINAL FY2023 Payment Rates
Routine Home Care (days 1-60) $203.40 1.027 $209.14 1.038 $211.34
Routine Home Care (days 61+) $160.74 1.027 $165.25 1.038 $167.00

FY2023 HOSPICE CHC, IRC AND GIP PAYMENT RATES**

FY2022 Payment Rates Proposed FY2023 Hospice Update Proposed FY2023 Payment Rates FY2023 FINAL Hospice Update FINAL FY2023 Payment Rates
Continuous Home Care full rate = 24 hours of care $1,462.52 ($60.94 per hour) 1.027 $1,505.61*  1.038 $1,522.04*($63.42 per hour)
Inpatient Respite Care $473.75 1.027 $486.88  1.038 $492.10
General Inpatient Care $1,068.28 1.027 $1,098.88  1.038 $1,110.76

*The service-intensity add-on payment hourly rate will be equal to the CHC daily rate divided by 24

**Payment rates for hospices that fail to meet the Hospice Quality Reporting Program obligations will be subject to a 2 percent reduction in their payment rates for FY2023

Hospice Cap Amount for FY2023

The hospice cap amount for the FY2023 cap year is $32,486.92.

Update on Hospice Survey Reforms

The Consolidated Appropriations Act of 2021 required CMS to implement various hospice survey reforms. In the CY 2022 Home Health Prospective Payment System (HH PPS) final rule, CMS addressed these reforms, and as outlined in that final rule, CMS stated it would take into account comments received and work on a revised proposal, seeking additional collaboration with stakeholders to further develop the methodology for the SFP that was part of the reforms.

NAHC was one of the stakeholders strongly urging CMS to initiate a Technical Expert Panel (TEP) and appreciates that CMS indicated in the FY 2023 proposed rule that it would convene a TEP in CY 2022.

Outside of its response to comments in this final rule, CMS recently announced that nominations are open until August 12, 2022, for this TEP.

More information about the TEP and the nomination process can be found here.  CMS plans to use the TEP findings to further develop a proposal on the methodology for establishing the hospice SFP, and plans to include a proposal implementing a SFP in the FY 2024 Hospice rulemaking proposed rule.

Hospice Outcomes & Patient Evaluation Tool – HOPE

Comments submitted to the proposed rule included recommendations to incorporate social determinants of health (SDOH) into the HOPE and consider the burden of the HOPE on hospices.  CMS will take the comments into consideration and reiterated in the final rule that it will continue to share information about the HOPE via sub-regulatory means, such as Open Door Forums (ODFs), Hospice Quality Reporting Program (HQRP) Forums, the CMS HQRP webpage, and other appropriate communications and will propose HOPE in future rulemaking.

The HOPE is currently undergoing beta testing to establish reliability, validity, and feasibility of the assessment instrument.  Outside of this final rule, CMS and its contractor, Abt Associates, are recruiting more hospices to participate in the beta testing.  Please see the recent NAHC Report article on this topic for additional information on the recruitment, and please consider participating if your organization is able.  Beta testing is national and will continue through 2022. CMS anticipates proposing HOPE in future rulemaking after testing and analyses are complete.

Future Quality Measure (QM) Development

CMS provided contemplated updates for hospice quality measure concepts based on future use of HOPE and administrative data in this proposed rule.  In its comments, NAHC reiterated its recommendations submitted previously urging CMS to develop codes or modifiers for telehealth visits in hospice and that it supports the recommendation by MedPAC that technology-based visits be reported on claims. Such visits should be incorporated into the HQRP.  CMS received additional support for the same from other commenters and indicates in this final rule that it will take these comments into consideration in future quality measure development.  CMS will also consider additional comments submitted about the need to include the other hospice services/disciplines such as spiritual care/chaplains in the HQRP.  CMS reiterated its commitment to the Meaningful Measures Initiative and Measures Management System Blueprint.  NAHC recommends that hospices not already familiar with the Initiative and Blueprint take the time to become acquainted with them as they are guiding documents for CMS’ quality reporting programs.

CAHPS Hospice Survey Star Rating

As finalized in the FY 2022 Hospice Wage Index and Payment Rule Update rule, star ratings will be publicly reported on Care Compare on Medicare.gov beginning with the August 2022 refresh. It seems there were a good number of comments submitted on various aspects of the CAHPS hospice survey star rating. Commenters are concerned about the impact of the overall response rates for the CAHPS hospice survey on the star rating as well as the impact of a seemingly low number of hospices having a star rating displayed on Care Compare. CMS responded that it continues to analyze data from the recent testing of a web-based mode for the CAHPS hospice survey and a shortened version of the survey for future changes to the survey.  Such changes would be part of future rulemaking.

CMS also shared that for the August 2022 reporting period, most hospices with publicly reported CAHPS Hospice Survey measure scores (68 percent) met the threshold of 75 completed surveys and were assigned a Star Rating. The vast majority of 2020 Medicare decedents (approximately nine out of ten) received care from hospices that received a Star Rating in August 2022. CMS also responded that it presents footnotes and other documentation on the Care Compare website to clearly indicate why hospices with smaller numbers of completed surveys do not have Star Ratings.

Request For Information Related to The HQRP Health Equity Initiative and Structural Composite Measure

In both the FY 2022 and FY 2023 Hospice Wage Index and Rate Update proposed rules, CMS sought and received comments regarding health equity.  The comments in both years were generally supportive of gathering standardized patient assessment data elements and additional SDOH data to improve health equity.  Despite this general support NAHC and others submitted comments about the great variation in organizational readiness to develop and implement health equity initiatives and challenges in implementing a health equity framework and respective quality improvement activities.  These challenges include, but are not limited to, financial limitations, data collection burden, and workforce shortages.  Barriers to standardized collection of data related to health equity were also shared.

In response to CMS’ request for feedback on a structural composite measure, NAHC and others indicated general support but recommended a number of steps for CMS to take prior to implementation and publishing of such a measure. NAHC strongly urged CMS to convene a TEP to guide the development of the health equity structural composite measure. Commenters also requested that providers have an opportunity to review, analyze, and learn from results of the structural measure prior to CMS implementation.  NAHC is pleased that CMS recently announced that it will convene the recommended TEP. See the NAHC Report coverage of the announcement here

Advancing Health Information Exchange

CMS also sought feedback on initiatives to advance health information exchange.  Comments submitted were generally aligned with NAHC’s comments which:

  • urged CMS to use its existing authority to support hospices’ ability to purchase, implement, and maintain HIT that facilitates interoperable data exchange across all care settings
  • recommended CMS begin to set more specific expectations for hospices (and other PAC providers), as well as HIT and EHR vendor organizations, regarding SDOH data collection and sharing, and
  • work with ONC to develop more detailed guidance and education that explains the specific legal and operational protocols that can facilitate health information exchange between hospices and community based SDOH organizations.

CMS responded that it appreciates the comments provided on interoperability initiatives and will take these comments into consideration as it coordinates with Federal partners, including ONC, on these initiatives, and to inform future rulemaking.

CMS Sets Hospice Payment Update at 3.8 Percent FY2023

Finalizes Mitigation Policy for Significant Wage Index Losses Responds to Comments on the Hospice Quality Reporting Program, Special Focus Program, and Requests for Information Look for a NAHC webinar on the FY2023 Hospice Payment Update in the coming days! On Wednesday, July 27, 2022, the Centers for Medicare & Medicaid Services (CMS) issued Medicare Program; FY…

CAHPS Hospice Survey Participation Exemption

The Participation Exemption for Size Form for the calendar year (CY) 2022 CAHPS Hospice Survey data collection and reporting requirements is now available. Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2021 (January 1, 2021 through December 31, 2021 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2022.

To view or complete the 2022 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2022.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

CAHPS Hospice Survey Participation Exemption

The Participation Exemption for Size Form for the calendar year (CY) 2022 CAHPS Hospice Survey data collection and reporting requirements is now available. Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2021 (January 1, 2021 through December 31, 2021 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for…

Hospice Star Rating, Updated HCI Provider Preview Reports, and HQRP Tip Sheets

A Centers for Medicare & Medicaid Services’ (CMS) webinar on the CAHPS hospice star rating on December 16, 2021 revealed additional detail about the rating, which will be publicly reported on Care Compare beginning in August 2022. CMS is calling this star rating the “Family Caregiver Survey Rating Summary Star” and it will range from one star (worst) to five stars (best).

CMS will calculate nine CAHPS Hospice Star Ratings: one for each of the eight publicly reported CAHPS Hospice measures and a Family Caregiver Survey Rating, which is a summary star rating that combines the star ratings of the eight family caregiver experience measures. Only the CAHPS Hospice Summary Star Rating will be publicly reported on Care Compare and only those hospices with 75 or more completed surveys over the reporting period will have their star rating publicly reported. The rating will be updated every other quarter (every 6 months). CMS is using the February 2022 and May 2022 Care Compare refresh period as a “dry run”. This allows hospices to see their star ratings and what the summary star rating would be if it were to be posted on Care Compare.

Again, CMS will not post the Star Rating on Care Compare until August 2022. Hospices can see their first “dry run” ratings in their CMS Preview Report that became available in November 2021. This is an “on demand” report so it does not automatically appear in the CASPER folder. Hospices need to run the report from the “Hospice Quality Reporting Program” report category. The reporting period for the dry run is October 1, 2018 – December 31, 2019; July 1, 2020 – March 31, 2021. More information about how to access the Star Rating Preview Report is found in the Hospice Quality Reporting Measure Specifications User’s Guide.

During the webinar, CMS explained the calculation of the star rating, which is similar to calculations CMS uses in other quality reporting programs. Top-box scores, the proportion of respondents who gave the most favorable response(s) for each of the CAHPS Hospice Survey measures that are publicly reported, are used and adjusted for the case mix of the hospice and mode of survey administration. CMS intended with the calculation to have maximal differentiation between the star categories and to have minimal differentiation of hospices within the star category making the star rating more meaningful. Detailed information regarding the calculation can be found in the CAHPS Star Rating Technical Notes.

A little more than 2000 hospices met the eligibility criteria to be assigned a star rating for the dry run period. This is not an overwhelming majority of hospices so it is possible there are pockets where only some of the hospices will have a publicly reported Star Rating which may make comparison among hospices confusing. Approximately 90 percent of Medicare beneficiaries enrolled in hospice in 2020 were enrolled in a hospice that does have a Star Rating during the dry run.

The slides and recording of the December 16 webinar will also be available soon on the CMS Hospice Quality Reporting webpage. Additionally, NAHC is developing a resource for providers which will be available at the beginning of 2022.

HCI UPDATE
Due to an issue identified with the national averages and percentile calculations for the Hospice Care Index (HCI) measure, CMS revised the data for the HCI Preview Reports. Hospices are able to access these revised reports via the Hospice Quality Reporting Program category in their CASPER folders now.

CMS is targeting the May 2022 refresh for the inaugural public display of the HCI and Hospice Visits in the Last Days of Life (HVLDL) claims-based measures. The eight quarters of claims data used to calculate these measures for a May 2022 refresh would include Q2 2019–Q4 2019 and Q3 2020–Q3 2021. CMS is also planning to provide annual updates to the claims-based measures in November 2022 and each following November refresh. Learn more about HCI and HVLDL in the Q&A on Claims-Based Measures downloadable (PDF) located on the Background and Announcements webpage.

HQRP TIP SHEETS
CMS updated the Hospice Quality Reporting Program (HQRP) resources on December 16 by posting two new Tip Sheets

Second Edition HQRP Public Reporting Tip Sheet
HQRP Compliance Tip Sheet_ FY 2022 and Future Years​
The Second Edition HQRP Public Reporting Tip Sheet explains how CMS will handle the impact of the temporary exemption of quality reporting that occurred due to the COVID-19 Public Health Emergency (PHE) in the HQRP going forward and incorporates the changes to the HQRP from the FY 2022 hospice final rule. The HQRP Compliance Tip Sheet_FY 2022 and Future Years provides information on the HQRP, compliance requirements and how to track compliance.

Hospice Star Rating, Updated HCI Provider Preview Reports, and HQRP Tip Sheets

A Centers for Medicare & Medicaid Services’ (CMS) webinar on the CAHPS hospice star rating on December 16, 2021 revealed additional detail about the rating, which will be publicly reported on Care Compare beginning in August 2022. CMS is calling this star rating the “Family Caregiver Survey Rating Summary Star” and it will range from…

MedPAC Recommends 20 Percent Cut to Hospice Aggregate Cap

  • Payment Freeze, Aggregate Cap and Telehealth Visit Reporting Highlighted

Late last week, the Medicare Payment Advisory Commission (MedPAC), an advisory body to the U.S. Congress, verbally approved the following recommendations:

  • For fiscal year (FY) 2023, the Congress should eliminate the update to the 2022 Medicare base payment rates for hospice and wage adjust and reduce the hospice aggregate cap by 20 percent; and
  • The Secretary of Health and Human Services should require that hospices report telehealth services on Medicare claims.

A formal vote will be taken at a January 2022 meeting.

On an annual basis, MedPAC reviews draft policy recommendations for inclusion in its annual Report to Congress: Medicare Payment Policy issued each March. The Commissioners met to discuss a wide array of preliminary recommendations that included discussion of hospice payment and related issues.

The first recommendation is a repeat of recommendations from the previous two reports; MedPAC staff indicated that based on existing analysis they do not believe these changes would negatively impact access to hospice care or willingness or ability of hospice providers to care for beneficiaries.

The second recommendation regarding telehealth services was motivated by the expanded use of telecommunications-based visits during the public health emergency (PHE) and the need to know the extent to which telehealth visits are being conducted and access to care during the PHE.

The National Association for Home Care & Hospice (NAHC) has strongly urged the Centers for Medicare & Medicaid Services (CMS) to begin collection of data related to telecommunications-based visits to ensure more complete knowledge of services that are being provided as part of the hospice benefit.

In arriving at these recommendations MedPAC examined a great deal of data regarding the Medicare hospice program that provides insights into existing hospice payment adequacy as viewed through four separate lenses:

  • Beneficiaries’ access to care, including the supply of providers; use, length of stay, and visits; and marginal profit
  • Quality of care, including findings of the CAHPS Hospice Survey and visits at the end of life – while quality data were not available due to the PHE, there was a slight improvement in the share of patients receiving at least one visit from a nurse or other clinician in last three days of life in 2019. MedPAC also indicated that while in-person visits declined during 2020 that does not necessarily reflect a reduction in quality but more likely was due to the PHE
  • Hospices’ access to capital, including provider entry and financial reports and mergers and acquisition activity – continued growth in the number of for-profit providers (7 percent increase) and continued favorable perspectives on the sector by investors indicates positive access to capital
  • Medicare payments and hospices’ costs, including overall Medicare margins in 2019 and the projected overall Medicare hospice margin in 2022 – the 2019 Medicare hospice margin was 13.4 percent, and four of five provider quintiles average margins of over 10 percent. Non-profit hospices and provider-based hospices generally experience lower margins.

Following are some key data provided during the meeting:

  • Medicare hospice outlays grew to $22.4 Billion in 2020;
  • In 2020, over 5,000 providers served over 1.7 million beneficiaries;
  • The number of hospice providers grew by 4.5 percent during 2020, largely driven by the growth in for-profit hospice providers;
  • Hospice deaths in 2020 increased by 18 percent;
  • The number of decedents using hospice increased by 9 percent;
  • The share of decedents using hospice declined to 47.8 percent in 2020 (from 51.6 percent in 2019;
  • Total number of hospice users increased by 6.6 percent between 2019 and 2020;
  • The number of hospice days increased by 4.9 percent in 2020;
  • During 2020 more hospice patients were cared for at home, in assisted living facilities, and in hospitals, while fewer were cared for in nursing facilities and hospice facilities;
  • Average length of stay increased from 92.5 days in 2019 to 97.0 days in 2020, while the median length of stay remained stable at 18 days;
  • Average in-person visits per week decreased from 4.3 visits in 2019 to 3.5 in 2020, with aide visits experiencing the largest decline, although nursing visits also declined (likely offset to some extent by use of telehealth visits);
  • Marginal profit in 2019 was 17 percent; and
  • During 2019, 19 percent of hospices exceeded the aggregate cap (margin prior to recoupment was 22.5 percent and 10 percent afterward).

While time for general discussion was limited, Commissioners expressed a great deal of interest in this sector, including the status of the Medicare Advantage VBID Hospice Component Model (a CMS demonstration model under which hospice is being covered as part of the MA benefit package), concerns about access to care in rural areas, concerns about the impact of the workforce shortage on hospice care, request for further exploration of live discharges in hospice care, and the degree to which the hospice population has changed and reflects a higher proportion of patients with cognitive disease.

A copy of the slides used during the staff presentation is available HERE.  In the coming days, a copy of the full transcript of the meeting will be posted HERE.

MedPAC Recommends 20 Percent Cut to Hospice Aggregate Cap

Payment Freeze, Aggregate Cap and Telehealth Visit Reporting Highlighted Late last week, the Medicare Payment Advisory Commission (MedPAC), an advisory body to the U.S. Congress, verbally approved the following recommendations, with a formal vote will be taken at a January meeting: For fiscal year (FY) 2023, the Congress should eliminate the update to the 2022 Medicare…

Hospice Quality Reporting Program Update: HIS Timeliness Compliance Threshold Report

Hospices can now access their confidential Quality Measure (QM) reports in CASPER for two new publicly reported measures, Hospice Care Index (HCI) and Hospice Visits in the Last Days of Life (HVLDL).  These two claims-based measures will be publicly reported on Care Compare no sooner than May 2022. Hospices have been anxiously waiting to see…