CMS Plans 2021 Pilot Test of Shorter, Refined Hospice CAHPS Survey

Since implementation of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey in 2015, the National Association for Home Care & Hospice (NAHC) and other hospice stakeholders have submitted recommendations for improvements to the survey, including suggestions that the survey be shortened and that certain questions be modified to eliminate the potential for…

Home Health & Hospice Providers: Quality Reporting Resumption and Letters of Noncompliance

NAHC Report wants to remind both hospice and home health providers that quality data reporting  resumed July 1, 2020. For three calendar quarters – October 1, 2019 through June 30, 2020 – the Centers for Medicare & Medicaid Services (CMS) provided an exception for hospice and home health providers from submitting quality data due to…

CAHPS Hospice Survey Data Submission Deadline

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions to the hospice quality reporting program (see previous NAHC Report coverage), including the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey data for 4Q 2019, meaning patients who passed away between October 1 and December 31, 2019. Hospices wishing to voluntarily submit their…

Update: CMS Announces Quality Reporting Program Relief

As previously reported, the Centers for Medicare & Medicaid Services (CMS) announced some quality reporting program relief for providers last week.  For both home health and hospice there are some data that do not need to be submitted, and there were some outstanding questions on exactly what the relief covered.  Over this past weekend CMS…

CMS Signals Intent to Study Web-based Administration of CAHPS Surveys

On January 31, the Centers for Medicare & Medicaid Services (CMS) published notice in the Federal Register requesting input on plans for Testing of a Web Survey Design and Administration for CMS Experience of Care Surveys.  The request provides the opportunity for public comment on any burden that might be associated with CMS’ plans to…