Home Care Training Summit on October 21

Home Care Pulse will hold the Home Care Training Summit on October 21, 2021. In this free, full-day event, Home Care Pulse’s training experts—together with other top experts we’ve gathered from around the industry—will talk about the most important topics in training and give you the knowledge you need to use it as a competitive advantage.

The conference will address topics like:

  • What’s changing in training, and what you can do to provide the best training around
  • How to use training programs to power caregiver recruitment and retention
  • How to get caregivers to embrace new training program.
  • Why training managers have one of the most important jobs in home care

Learn more about the 2021 Home Care Training Summit.

Home Care Training Summit on October 21

Home Care Pulse will hold the Home Care Training Summit on October 21, 2021. In this free, full-day event, Home Care Pulse’s training experts—together with other top experts we’ve gathered from around the industry—will talk about the most important topics in training and give you the knowledge you need to use it as a competitive advantage.

The conference will address topics like:

  • What’s changing in training, and what you can do to provide the best training around
  • How to use training programs to power caregiver recruitment and retention
  • How to get caregivers to embrace new training program.
  • Why training managers have one of the most important jobs in home care

Learn more about the 2021 Home Care Training Summit.

New Member Benefit: Home Care Benchmark Study for NAHC Members

Private Duty Home Care at NAHC is excited to announce that our affiliate partner, Home Care Pulse, will extend a benchmark report specific to NAHC members, built from their 2021 Home Care Benchmarking study.

This resource is a member only benefit and can be accessed HERE.

About Home Care Pulse

Home Care Pulse leads the home care industry in quality assurance, performance benchmarking, and caregiver training. On behalf of agencies across North America, Home Care Pulse surveys over 15,000 clients/caregivers monthly to gather satisfaction scores and feedback on how they can improve. In February 2020, Home Care Pulse merged with nationally recognized training provider, In the Know and helps more than 6,000 healthcare organizations train, engage, and retain more caregivers.

Apart from client/caregiver surveys and caregiver training, Home Care Pulse also provides tools to monitor, analyze, and generate more online reviews; conducts the annual Home Care Benchmarking Study, and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores.

Home Care Pulse’s mission is to empower home care providers to deliver superior care.

New NAHC Member Discounts on Home Care Pulse Services –

As a reminder, you can visit: https://www.homecarepulse.com/nahc-member-discounts/ to learn more about benefits and discounts offered through our partnership.

Additional Links:

Private Duty Home Care Learning Byte 2: Diversifying Payer Sources

Private Duty Home Care at NAHC is pleased to share the release of our second Learning Byte, the latest edition of our new education series. Each episode is packed with new information, but only 15-20 minutes long, to fit into your busy schedule.

This Learning Byte concentrates on diversification of payer sources in the home care market, with insights provided by our partner Home Care Pulse. Tune in for a conversation with

  • Home Care Pulse CEO Erik Madsen,
  • Home Care Pulse Partner and Marketing Manager Miriam Allred, and
  • NAHC’s Executive Director of Private Duty Home Care Emilie Bartolucci

This trio will discuss and analyze data from the recent Home Care Pulse Benchmarking Study and what we learned when we started digging into new trends in payer source being reported by the home care community, and what this means for you and your agency today and in the future.

Click through to watch it now.

Watch Learning Byte 2

These recorded sessions are available on-demand for our members and include the contact information for the faculty of each session so you can reach out and ask question, or seek follow-up information, when you want to.

Have an idea for an upcoming Learning Byte or have an interest in presenting on a topic? Preach out to us at ERB@nahc.org.

Pre-Order the 2021 Home Care Benchmarking Study (We’ve got a discount code!)

The Benchmarking Study from Home Care Pulse is the home care industry’s most comprehensive national study — featuring over 175+ insights and benchmarks inside six categories: Sales & Marketing, Recruitment & Retention, Finance, Operations, Technology, and Client & Caregiver Experience.

A few insights that you can look forward to are:

  • Which recruitment sources yielded the most caregivers in 2020
  • Data on what kinds of benefits and training other agencies are offering
  • Analysis on how COVID-19 impacted home care over the last 14 months and how other agencies’ operations have been affected
  • A full financial analysis showing the average expenses that other agencies are paying, broken out by state and size of agency
  • Hiring analysis showing how many of their applicants other agencies are hiring 

“Each year Home Care Pulse works diligently to collect qualitative data from the home care industry to produce their annual benchmarking study,” says Private Duty Home Care at NAHC Executive Director Emilie Bartolucci. “This study provides valuable insights into specific industry trends, key performance indicators, and the overall health of the industry, including information about employee and consumer experience and retention, and more. This study assists those operating in the space to understand the national landscape and how they might perform in comparison to their peers as well as highlight areas of opportunity for the future. We are delighted to partner with Home Care Pulse this year and offer to our members the ability to access the study at a discounted rate. Data matters, as we all strive towards quality care and service delivery to some of the nation’s most vulnerable.”

Learn More & Pre-Order Your Copy Today using the discount: NAHCPREORDER for $125 OFF

Pre-Order the 2021 Home Care Benchmarking Study (We’ve got a discount code!)

The Benchmarking Study from Home Care Pulse is the home care industry’s most comprehensive national study — featuring over 175+ insights and benchmarks inside six categories: Sales & Marketing, Recruitment & Retention, Finance, Operations, Technology, and Client & Caregiver Experience.

A few insights that you can look forward to are:

  • Which recruitment sources yielded the most caregivers in 2020
  • Data on what kinds of benefits and training other agencies are offering
  • Analysis on how COVID-19 impacted home care over the last 14 months and how other agencies’ operations have been affected
  • A full financial analysis showing the average expenses that other agencies are paying, broken out by state and size of agency
  • Hiring analysis showing how many of their applicants other agencies are hiring 

“Each year Home Care Pulse works diligently to collect qualitative data from the home care industry to produce their annual benchmarking study,” says Private Duty Home Care at NAHC Executive Director Emilie Bartolucci. “This study provides valuable insights into specific industry trends, key performance indicators, and the overall health of the industry, including information about employee and consumer experience and retention, and more. This study assists those operating in the space to understand the national landscape and how they might perform in comparison to their peers as well as highlight areas of opportunity for the future. We are delighted to partner with Home Care Pulse this year and offer to our members the ability to access the study at a discounted rate. Data matters, as we all strive towards quality care and service delivery to some of the nation’s most vulnerable.”

Learn More & Pre-Order Your Copy Today using the discount: NAHCPREORDER for $125 OFF

We Need Your Help with this Home Care Pulse Study

As you probably know, each year, Home Care Pulse performs the largest annual study on the private duty home care industry and publishes the results in the Home Care Benchmarking Study. This year’s Study will be the most comprehensive and useful yet; the data is used by home care agencies and other organizations around the country to make better business decisions.

However, it relies on agencies like you to participate in the survey that supplies the data.

It’s our hope that you’ll take this year’s online survey and take advantage of the great rewards for participating. If you participate in the Study before the end of February, you can qualify for extra discounts on the Study as an early bird survey participant.

Visit https://benchmarking.homecarepulse.com/participate to take the survey and learn more about rewards and what’s new in this year’s Study. The survey is now open and closes on March 31st.

We Need Your Help with this Home Care Pulse Study

As you probably know, each year, Home Care Pulse performs the largest annual study on the private duty home care industry and publishes the results in the Home Care Benchmarking Study. This year’s Study will be the most comprehensive and useful yet; the data is used by home care agencies and other organizations around the country to make better business decisions.

However, it relies on agencies like you to participate in the survey that supplies the data.

It’s our hope that you’ll take this year’s online survey and take advantage of the great rewards for participating. If you participate in the Study before the end of February, you can qualify for extra discounts on the Study as an early bird survey participant.

Visit https://benchmarking.homecarepulse.com/participate to take the survey and learn more about rewards and what’s new in this year’s Study. The survey is now open and closes on March 31st.

March 2021 Home Care Pulse Data Point: Billing Rates

Billing Rates – whether you’re a new agency owner or you’ve been in business for twenty years, you’re at risk of either leaving money on the table or charging too much unless you’re continually evaluating your billing rates and following an intentional, informed strategy. There’s no single way to decide on the right rates, but there are guiding principles and steps to help you. Here’s the process we recommend using to decide how much you should charge your clients for home care services:

  1. Use rate benchmarking and market research to get a baseline
  2. Consider your long-term strategy and positioning in the market
  3. Work backwards to set prices based on your goals and forecasted expenses

To learn more, check out: How Much Should Your Home Care Agency Be Charging Clients?

2021 Home Care Growth Summit is a Must-Attend Event & We’ve Got a Discount Code Just for NAHC Members

Have you registered for the 2021 Home Care Growth Summit yet? It’s a three-day, virtual summit put on by our friends at Home Care Pulse, and we’re excited to be part of the event. Private Duty Home Care at NAHC’s Executive Director Emilie Bartolucci will be discussing the topic of Understanding Caregivers, and we hope you’ll join us too.

Here are some of the other sessions to be excited for:

  • Marketing Budgets for $2M+ Agencies with corecubed
  • How to Avoid Lawsuits with Angelo Spinola, from Littler
  • Startup to Success – How to Grow a Startup with up-and-coming leader Qiana James
  • Best Practices for Hiring with Adam Robinson, CEO of Hireology
  • Scheduler Success as a Retention Driver with Linda Leekley from Home Care Pulse
  • Recruitment & Retention Roundtable with 3 top CEOs

Use our exclusive discount code nahc21 to lower the price from $99 to $49 for general admission and $199 to $99 for premium admission when you register for the event. You can view details about the event and get your tickets here.

Learn More & Register

We hope you’ll join us at the 2021 Home Care Growth Summit!