Hospice Survey Process Revised

The long-awaited revised hospice survey process is now available via a recent Quality, Safety & Oversight (QSO) Group memo, QSO-23-08-HOSPICE. The memo updates Appendix M of the Centers for Medicare & Medicaid Services (CMS) State Operations Manual which lays out the hospice survey process and the interpretive guidelines surveyors use to assess a hospice’s compliance…

Medicare Providers Did Not Always Comply With Federal Requirements When Billing for Advance Care Planning

Medicare providers that billed for advanced care planning (ACP) services in an office setting did not always comply with Federal requirements, according to a new report from the Office of Inspector General (OIG). Specifically, the OIG investigation found that of the 691 ACP services associated with their sample, Medicare providers complied with Federal requirements for…

OIG: Home Health Responded to COVID Creatively, but Challenges Persist

Key issue of telehealth remains Home health agencies (HHAs) developed strategies to respond to challenges during the COVID-19 pandemic, including providing new incentives to maintain staff and seeking alternative sources of personal protective equipment, finds a new report from the Office of Inspector General (OIG). The report also concluded that HHAs were helped by regulatory flexibilities and expanded telehealth usage, and recommended…

Hospices Urged to Participate in CMS Pilot to Test Transmission of Hospice Election Data to Part D Plans

For more than a decade, the Centers for Medicare & Medicaid Services (CMS), the Department of Health and Human Services Office of the Inspector General (OIG), and other policymakers have noted with concern the growth in Medicare spending outside of the hospice benefit, while patients are on hospice care. One area of particular concern is spending for Part D drugs while patients are on hospice care, which totaled nearly $500 million in 2019.

The National Association for Home Care & Hospice (NAHC) and other stakeholder groups have been working as part of the National Council of Prescription Drug Plans (NCPDP) Hospice Task Group to improve coordination between hospice providers and Part D plans to ensure appropriate coverage for prescription drugs while patients are on hospice service. Through those efforts, it has been discovered that a key problem area contributing to poor coordination between hospice providers and Part D plans is the length of time it takes for information about a patient’s hospice election to filter through CMS’ systems to Part D prescription drug plans. While it is estimated that it takes an average of 22 days for hospice election information to reach a Part D plan, it frequently takes much longer. As a result, it is believed that Part D plans may, without their knowledge or the knowledge of the hospice provider, be covering drugs that are related to the hospice terminal diagnosis or a related condition.

To address the delay in transmission of hospice election status information to Part D plans, the NCPDP Hospice Task Group has provided support to RelayHealth (CMS’ Part D Transaction Facilitator) and CMS in developing a pilot program under which copies of the hospice Notice of Election (NOE) and other notices related to hospice election status are transmitted via RelayHealth to the Part D plans. The pilot utilizes the 837I NOE transaction for communication of election information. RelayHealth estimates that under the pilot this information would be transmitted within two days (and potentially much less time) from the hospice to the Part D plan.

If the pilot is successful in its goal of reducing the time frame for transmission of hospice election status information to the Part D plans, future work may be initiated to explore the potential for transmission of hospice election status information using Direct Data Entry NOE transactions, as well as additional information between hospices and Part D plans, such as information regarding what drugs are the responsibility of the hospice under Medicare Part A.

Currently transmission of drug coverage information between hospices and Part D plans is conducted via fax and is an unwieldy process.

During the planning phases of the pilot RelayHealth worked with hospice EMR vendors (Axxess, MatrixCare, and Netsmart) and hospice clearinghouses (Axxess and Waystar) to develop mechanisms that support transmission of the 837I to RelayHealth. Now that the pilot is close to going live (scheduled to begin August 1), RelayHealth is also directly recruiting hospice providers interested in participating in the pilot. If your hospice is interested in participating, you must:

  • Have the capability to generate Notice of Election (NOE, NOC, NOTR) Transactions in the electronic 837I format
  • Have the ability to submit a copy of 837I transactions to RelayHealth
  • Have the willingness to provide resources to assist during the pilot test initiative (per timeline)
  • Provide contact and other agency information to RelayHealth
  • Complete and return a Business Associate Agreement (BAA) and implementation form

RelayHealth has requested that hospices wanting to participate in the pilot take the following steps:

  • Confirm with your EMR vendor that you have the capability to generate electronic NOE 837I file
  • Submit the following information along with a BAA which can be found here: https://medifacd.mckesson.com/Hospice/Hospice-Providers/
    • Agency NPI
    • Organization Name
    • Primary Contact First and Last Name
    • Phone number
    • Email address
    • Method of NOE Electronic Submission (Clearinghouse or Direct)
    • If you submit electronic NOEs through a Clearinghouse, provide the name of your clearinghouse
  • Submit information to: hospicesupport@relayhealth.com

In late June, NCPDP conducted a webinar about the Hospice Election Status NCPDP/CMS Pilot that outlined the pilot program.  NAHC encourages hospice providers and other interested stakeholders to view the webinar to familiarize themselves with details of the pilot program.  The webinar and slides are available at the following links:

Hospice Election Status NCPDP/CMS Pilot Webinar

Hospice Election Status NCPDP/CMS Pilot Slides

Hospices Urged to Participate in CMS Pilot to Test Transmission of Hospice Election Data to Part D Plans

For more than a decade, the Centers for Medicare & Medicaid Services (CMS), the Department of Health and Human Services Office of the Inspector General (OIG), and other policymakers have noted with concern the growth in Medicare spending outside of the hospice benefit, while patients are on hospice care. One area of particular concern is…

Hospices Urged to Participate in CMS Pilot to Test Transmission of Hospice Election Data to Part D Plans

For more than a decade, the Centers for Medicare & Medicaid Services (CMS), the Department of Health and Human Services Office of the Inspector General (OIG), and other policymakers have noted with concern the growth in Medicare spending outside of the hospice benefit, while patients are on hospice care. One area of particular concern is spending for Part D drugs while patients are on hospice care, which totaled nearly $500 million in 2019.

The National Association for Home Care & Hospice (NAHC) and other stakeholder groups have been working as part of the National Council of Prescription Drug Plans (NCPDP) Hospice Task Group to improve coordination between hospice providers and Part D plans to ensure appropriate coverage for prescription drugs while patients are on hospice service. Through those efforts, it has been discovered that a key problem area contributing to poor coordination between hospice providers and Part D plans is the length of time it takes for information about a patient’s hospice election to filter through CMS’ systems to Part D prescription drug plans. While it is estimated that it takes an average of 22 days for hospice election information to reach a Part D plan, it frequently takes much longer. As a result, it is believed that Part D plans may, without their knowledge or the knowledge of the hospice provider, be covering drugs that are related to the hospice terminal diagnosis or a related condition.

To address the delay in transmission of hospice election status information to Part D plans, the NCPDP Hospice Task Group has provided support to RelayHealth (CMS’ Part D Transaction Facilitator) and CMS in developing a pilot program under which copies of the hospice Notice of Election (NOE) and other notices related to hospice election status are transmitted via RelayHealth to the Part D plans. The pilot utilizes the 837I NOE transaction for communication of election information. RelayHealth estimates that under the pilot this information would be transmitted within two days (and potentially much less time) from the hospice to the Part D plan.

If the pilot is successful in its goal of reducing the time frame for transmission of hospice election status information to the Part D plans, future work may be initiated to explore the potential for transmission of hospice election status information using Direct Data Entry NOE transactions, as well as additional information between hospices and Part D plans, such as information regarding what drugs are the responsibility of the hospice under Medicare Part A.

Currently transmission of drug coverage information between hospices and Part D plans is conducted via fax and is an unwieldy process.

During the planning phases of the pilot RelayHealth worked with hospice EMR vendors (Axxess, MatrixCare, and Netsmart) and hospice clearinghouses (Axxess and Waystar) to develop mechanisms that support transmission of the 837I to RelayHealth. Now that the pilot is close to going live (scheduled to begin August 1), RelayHealth is also directly recruiting hospice providers interested in participating in the pilot. If your hospice is interested in participating, you must:

  • Have the capability to generate Notice of Election (NOE, NOC, NOTR) Transactions in the electronic 837I format
  • Have the ability to submit a copy of 837I transactions to RelayHealth
  • Have the willingness to provide resources to assist during the pilot test initiative (per timeline)
  • Provide contact and other agency information to RelayHealth
  • Complete and return a Business Associate Agreement (BAA) and implementation form

RelayHealth has requested that hospices wanting to participate in the pilot take the following steps:

  • Confirm with your EMR vendor that you have the capability to generate electronic NOE 837I file
  • Submit the following information along with a BAA which can be found here: https://medifacd.mckesson.com/Hospice/Hospice-Providers/
    • Agency NPI
    • Organization Name
    • Primary Contact First and Last Name
    • Phone number
    • Email address
    • Method of NOE Electronic Submission (Clearinghouse or Direct)
    • If you submit electronic NOEs through a Clearinghouse, provide the name of your clearinghouse
  • Submit information to: hospicesupport@relayhealth.com

In late June, NCPDP conducted a webinar about the Hospice Election Status NCPDP/CMS Pilot that outlined the pilot program.  NAHC encourages hospice providers and other interested stakeholders to view the webinar to familiarize themselves with details of the pilot program.  The webinar and slides are available at the following links:

Hospice Election Status NCPDP/CMS Pilot Webinar

Hospice Election Status NCPDP/CMS Pilot Slides

OIG Workplan to Include OASIS Falls Reporting & Post-acute Transfer Policy

The Department of Health & Human Services Office of the Inspector General (OIG) reported the addition of a new study and a new audit that should be of interest to the home health and hospice communities. These alerts to the public via daily updates of new audits and reports is part of the OIG Work Plan. The…

OIG Finds Inappropriate Service Denials by MAOs

An Office of Inspector General (OIG) report determined that Medicare Advantage Organizations (MAOs) sometimes delayed or denied Medicare Advantage beneficiaries’ access to services, even though the requests met Medicare coverage rules. MAOs also denied payments to providers for some services that met both Medicare coverage rules and MAO billing rules. In the report, Some Medicare Advantage Organization Denials…

OIG Releases Brief on Potential Inappropriate Payments to Nonhospice Providers

  • NAHC is creating materials to assist member hospices on this subject. Please stay tuned to NAHC Report

The Health & Human Services’ (HHS) Office of the Inspector General (OIG) released a data brief, Medicare Payments of $6.6 Billion to Nonhospice Providers Over 10 Years for Items and Services Provided to Hospice Beneficiaries Suggest the Need for Increased Oversight,  to offer insight into potential inappropriate payments to nonhospice providers for items and services provided to Medicare beneficiaries outside the Medicare hospice benefit during a hospice period of care.

The data brief will also provide the Centers for Medicare & Medicaid Services (CMS) with information to evaluate the need to potentially restructure the hospice payment system.

The issue of nonhospice payments for items and services provided to beneficiaries during a hospice period of care has been a CMS concern for some time and the OIG has previously conducted audits on this topic. Expenditures for drugs outside of the Medicare hospice benefit, i.e. those paid for under Medicare Part D, have been of particular concern.  However, expenditures outside of the hospice benefit include both Part A services such as inpatient services and Part B items and services such as physician and outpatient part B services as well as Medicare Part D (drugs) and Part C (Medicare Advantage).

A Medicare nonhospice payment may be made to a provider for items and services that are unrelated to a hospice beneficiary’s terminal illness and related conditions, but these are expected to be rare. CMS continues to reiterate that “it would be unusual and exceptional to see services provided outside of hospice for those individuals who are approaching the end of life” and that its “long-standing position [is] that services unrelated to the terminal illness and related conditions should be exceptional, unusual and rare given the comprehensive nature of the services covered under the Medicare hospice benefit”.

All hospice-related services must be provided directly by the hospice or under arrangements with the hospice (42 CFR §§ 418.64 and 418.70). For the duration of an election of hospice care, an individual waives all rights to Medicare payments for:

(1) hospice care provided by a hospice other than the hospice designated by the individual and

(2) any Medicare services that are related to the treatment of the terminal condition for which hospice care was elected, or a related condition, or that are equivalent to hospice care (42 CFR § 418.24(f))

The patient acknowledges this waiver as part of the Medicare hospice election statement.

For the analysis for this data brief he OIG looked at only Part A and Part B expenditures that were made while there was an active hospice enrollment for calendar years 2010 through 2019 to identify trends and patterns though the OIG did not assess whether these payments were for items and services that treated conditions unrelated to the beneficiary’s terminal illness and related conditions.

Because there has been substantial growth in the use of hospice care, the OIG also analyzed Medicare data to identify trends and patterns in Medicare hospice payments, nonhospice payments, and payments associated with for-profit and nonprofit hospices.

The OIG concluded that the results of the data analysis demonstrate an increase in Medicare nonhospice payments for beneficiaries during a hospice period of care. Nonhospice payments for Medicare Part A services and Part B items and services totaled $6.6 billion from 2010 through 2019, and the majority of payments were for Part B items and services. In addition, the percentage of hospice beneficiaries who received nonhospice items and services remained at an average of 44 percent over the 10-year audit period, which indicates that a potential inappropriate “unbundling” of items and services from the hospice benefit still exists.

If providers bill Medicare for nonhospice items and services that potentially should be covered by hospices, Medicare could pay for the same items or services twice. The OIG added that previous audits and studies conducted by the OIG on Medicare Part D drugs and DMEPOS items provided to hospice beneficiaries demonstrated that these duplicate payments are, in fact, occurring.

The OIG previously recommended and repeated in this brief that CMS could work directly with hospices to ensure that they are providing drugs covered under the hospice benefit and develop and execute a strategy to ensure that Medicare Part D does not pay for drugs that should be covered by the Part A hospice benefit.

voluntary prior authorization process for hospices to use for four classes of drugs was implemented in 2014 and did result in a decrease in expenditures for the four classes of drugs (analgesics, antinauseants (antiemetics), laxatives, and antianxiety drugs (anxiolytics)) for those hospice patients simultaneously enrolled in Part D. However, there was an increase in maintenance drug expenditures for these types of patients.

Effective October 1, 2020, CMS implemented a policy for patient notification of hospice noncovered items, services, and drugs (Medicare hospice election statement addendum). CMS stated that these changes should hold hospices accountable to their beneficiaries through benefit coverage transparency, which should reduce the need for beneficiaries to seek care outside of the hospice benefit for services related to the terminal illness.

The OIG previously recommended CMS study the feasibility of including palliative items and services not related to a beneficiary’s terminal illness and related conditions within the hospice per diem.

It is important to note that hospices do not submit the claims for nonhospice expenditures and are not able to fully control them, but it is clear that the OIG and CMS continue to search for processes and possibly hospice payment reforms that will decrease the level of nonhospice expenditures. In fact, the OIG stated that considering the information in this data brief may help CMS further evaluate the need to potentially restructure the hospice payment system to reduce duplicate payments for items and services that should be included in the hospice per diem payment.

OIG plans to conduct additional audits related to nonhospice items and services provided during a hospice period of care to determine whether Medicare payments for these items and services were made in accordance with Medicare requirements.

NAHC is working on creating materials to assist member hospices on this subject. Please stay tuned to NAHC Report for more information.

OIG Releases Brief on Potential Inappropriate Payments to Nonhospice Providers

NAHC is creating materials to assist member hospices on this subject. Please stay tuned to NAHC Report The Health & Human Services’ (HHS) Office of the Inspector General (OIG) released a data brief, Medicare Payments of $6.6 Billion to Nonhospice Providers Over 10 Years for Items and Services Provided to Hospice Beneficiaries Suggest the Need for…