Updates to Recommended COVID-19 Operational Protocols Guide

The Recommended Operational Protocols Guide, created earlier this year by a group of concerned stakeholders, including the National Association for Home Care & Hospice, has been updated with important new information for home care agencies. These updates are part of our promise to you that the guide will continue to function as a “living document” meant to offer recommendations for providers to respond to COVID in a responsible way that protects the  patients/clients they serve as well as those direct care workers out on the front lines risking their own safety and that of their families, to provide essential services and care for some of the most vulnerable.

As new information about this novel disease is obtained through research and experiential learning, updates will be made to the document and widely shared to ensure recommended operational protocols are up to date.

The Home Care Steering Committee and other contributing expert members have created Recommended Operations Protocols for home care agencies dealing with COVID-19 and we strongly encourage all NAHC members to study this document closely.

The Protocols cover topics including, but not limited to:

  • Management action steps;
  • Communication to clients and patients;
  • Client screening;
  • Patient/Client training
  • Direct care worker training
  • Personal Protective Equipment
  • Response to suspected Covid-19 in patient home;
  • How to cope with emotional reactions to stress situations, such as a pandemic;
  • and much, much more.

Each agency must make a decision about its best practices based on the information available to it and the circumstances it faces in its area. There is no obligation or expectation that any one agency will follow all of these Recommended Operational Protocols.

Please note this document will likely continue to evolve as new developments inform our understanding of this novel disease, governmental and non-governmental agencies provide additional guidance and information how it spreads and the best ways to combat it. Please pay attention to the version date in the footer and independently review the source guidance.

These protocols are not a substitute for experienced legal counsel. For use in practice, it is highly recommended that experienced counsel assist with development of protocols for your agency pursuant to the circumstances of each specific employer and factual situation.

We thank our valued partners at Littler and other contributing members for their unwavering dedication to the home care community and the delivery of quality, home-based care and services to all Americans who need them.